Shipping Information
We ship artwork worldwide. This page explains estimated dispatch times, shipping methods, costs, and customs/import duties. If you have a specific shipping requirement, please contact us at order@asha5arts.com.
Dispatch times
Orders are typically processed within 2–5 business days. For made-to-order or commissioned pieces, processing may take longer — we will confirm estimated dispatch in your order confirmation email.
Shipping methods & tracking
We use reliable carriers (DHL, FedEx, UPS or local couriers) depending on destination and package size. Tracking information will be provided once your order is dispatched.
Shipping costs
Shipping costs depend on the size, weight and destination of the shipment. Exact shipping charges will be displayed at checkout before you confirm your order. All prices on our site are shown in Indian Rupees (INR) and payments are charged in INR.
Customs, taxes and duties
International shipments may be subject to import duties, taxes and customs fees levied by the destination country. These are the responsibility of the buyer and may be collected by the carrier on delivery. Please check with your local customs office for the applicable charges before placing an order.
Packaging & insurance
Artwork is professionally packaged to protect it during transit. For high-value items, we recommend purchasing transit insurance — some carriers provide insurance options at checkout.
Delivery issues
If a delivery is delayed or there is damage on arrival, please contact our support team immediately at order@asha5arts.com with your order number and photos of the damage (if applicable). We will work with the carrier to resolve the issue.
Returns
Returns are handled in accordance with our Returns & Refunds policy (see Terms & Conditions). Buyers are responsible for return shipping costs unless otherwise agreed.
Contact
For shipping enquiries, contact us at order@asha5arts.com or use the contact form on our Contact page.